We're all about the money - Peppers Cradle Mountain Lodge - Anonymous employee Mantra Group Employee Review

1.0
3 Jan 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

10/10 location. Paid on time and at the correct rates. Always jobs going because of the high turnover. If you are a fan of leftovers you will love staff meals. Snows in Winter and warm in summer. Never ending supply of unhappy customers to work on your customer relation skills.

Cons

Shareholders are promised a 8% yearly return and management will do anything to meet that requirement regardless of impact on guests and staff. Small old and shared dormitory style staff accommodation that will cost as much as a small rental house, bathrooms that service ten people. Old property that needs maintenance in nearly every area however no money will be spent to fix them so the property is now made up of quick low cost patch jobs. It starts getting hard to act surprised when guests report maintenance issues. Staff are merely numbers as well as the guests and plenty of peppy slogans to hide this reality. HR is there to enforce the owners agenda and wants nothing to do with dealing with staff issues. Managers do 12 hour days regularly and are expected to provide 5 star service on a shoe string budget. Gossip and drinking are staff pass times. The list goes on.

Explore other reviews about Mantra Group

4.0
20 Aug 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Knowledgeable, supportive management Managers put a lot of trust in their teams Flexibility around shifts, including a fairly even rotating roster Team culture was strong in my department - we were all great friends Mantra will invest a lot in your career if you put in the work

Cons

Manning can be a little tight in different departments as wage costs are watched and scrutinized extremely closely Mantra pays per the award, so pay is in line with "average". Other chains do pay slightly higher when on a salary.

1.0
21 May 2025
Recommend
CEO approval
Business outlook

Pros

The workmates make the worst days a breeze.

Cons

Where do I start? The roster is a joke. The housekeeping supervisor will roster you on for 6 days straight. We cannot take a break until the rooms are cleaned. The housekeeping supervisor loves going on power trips by glaring at you. She is incredible unprofessional to work with. The number of rooms to be cleaned borders on ridiculous. Staff morale is low and they cannot keep staff...that in itself speaks volumes. The pay is low.

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