A company to be avoided - Anonymous employee Maple Employee Review

1.0
4 Nov 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent product but nothing to write home about.

Cons

I was a leader at Maple and was told to have my team write positive reviews to flush out the negative ones. I'm not generally someone who leaves reviews (good or bad) but feel I have no choice but to warn others about this company and what it's actually like to work there. The culture at Maple is extremely toxic. Senior Leadership preaches about how much they care about their employees but in reality the only people that matter are those at the very top. There is zero autonomy. Even the smallest decisions must be approved by Executive Leadership who will question everything and thus delay any real progress from happening. External emails must be drafted and reviewed by management before being sent. The founders are completely disconnected from the employees. The only interaction they have with anyone other than VPs and above is a 15 min coffee chat during onboarding. This is the only time you will ever speak with them. Work life balance is non-existent. You will receive non-stop Slack messages on holidays, weekends, PTO, etc. I received a message from my boss at 10pm on Dec 23rd asking that I ping an associate level employee to respond to a non-urgent client email - my boss saw nothing wrong with this request. Leadership is vindictive, reactionary, and cowardice. Mistakes are quickly and publicly called out and the blame is placed on whoever is caught in the line of fire. Mistakes are not used as coaching or learning opportunities but as a way to make others fearful of anything less than perfection. Employees are not allowed to interact with leaders in other departments. Doing so will result in a very aggressive Slack message from your department head telling you to not bother them because they're "too busy". Different perspectives and opinions are discouraged, proposed suggestions are immediately shut down as wrong, and curiosity to any degree is dismissed as being "above your pay grade". Clients are regularly lied to under the justification that they are a private company and therefore don't need to prove or disclose anything. Contracts (both internal and external) are backed out of/changed mid term. There are so many incredible companies out there that will value your contributions. Joining Maple will be a huge mistake - I guarantee it.

Explore other reviews about Maple

2.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Internal Culture: There is a great sense of camaraderie within individual teams. Market Reputation: Maple is a highly recognizable name that carries significant weight on a resume.

Cons

Management: Excessive "senior manager" hires have created a culture of policing rather than productivity, leading to more red tape and less clarity. Pay: Salary disparity is a major issue—leads in the same role can have a $25k pay gap (65k vs 90k????). Annual raises are minimal (3–4%), and promotion bumps are underwhelming at 10%. Career Outlook: High turnover in Customer Support is driven by low wages (sub-$50k) and a stagnant growth environment. It’s a "revolving door" role that doesn't offer the advancement typically expected in the tech industry. People who are aggressive micro-managers tend to be promoted more and are considered competent, while people-oriented people are fired or left to the side. Product: The product is meant for established Canadians who have the means to spend almost $100 a month for healthcare. Not equitable like it used to be. Slack: A pet peeve of mine, so many Slack channels are private that it's often where I'm sent a link to complete a task, and I can't see it. It adds more work to then have someone copy and paste it to me. This secretive behaviour is off-putting.

5.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I really enjoyed working with my colleagues at Maple. The team is made up of very talented, supportive people who are always willing to collaborate and help each other. There is a strong sense of autonomy, and employees are encouraged to take initiative and contribute ideas. The company offers solid healthcare benefits and great hybrid flexibility, which supports healthy time management. There is also a strong feedback culture that helps you grow and gain confidence over time. Responsibilities can evolve gradually, allowing you to develop new skills and take on more ownership. You also develop a broad skill set by working with a diverse portfolio of clients, each with different needs and challenges, which makes the role both dynamic and enriching. Regular social events make it easy to connect with colleagues and feel well integrated into the team.

Cons

As a growing company, there is always room to continue enhancing benefits and flexibility. Expanding opportunities to work abroad and regularly reviewing compensation as the organisation scales would be valuable improvements over time.

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