Good to start a retail job history in, bad to start a career in. - Sales Associate/Cashier Marshalls Employee Review

2.0
10 Dec 2011
Recommend
CEO approval
Business outlook

Pros

-the job is easy. -SOME managers are ok and work with you not above you. -the employees at my store are fun to work with. -if you try hard, take ownership, and show a general enthusiasm in your job then (at least in my experience) the managers will respect you, accept your advice, and treat you with overall respect.

Cons

oh boy.... -management often seems incompetent unless they have past job experience. -store seems to over exaggerate the necessity for appearance -management communicates between each other poorly and fails to make company policies clear -some associates are more focused on social interactions then their actual job even when it is directly asked of them to do something. -management is very poor with scheduling. To be more specific they have trouble with the simple task of not scheduling employees on days that they cannot work despite frequent appeals and following through with RTO requests accurately. -frequently understaffed in times when the extra $8/hr for a 4.75 hr shift would be optimal -customers are stupid ('nuff said) -shrink is a major issue and is largely undealt with in seemingly obvious ways. -overall store organization is poor. -hard work is poorly rewarded, bonuses are nonexistent.

Explore other reviews about Marshalls

5.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Great communication, teamwork, and organization

Cons

Strict work environment and hours

3.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The work is the same every day (at least for janitors), and you don't have many surprises. In my experience, there is a lot of leeway for who does what as long as it gets done. I don't personally mind helping out in all departments after I am done cleaning. Current store manager (not asms) is very nice and understanding.

Cons

The management (Assistant managers in my experience) is at each other's throats to be the best out there and suck up to the district manager. The pressure to coerce customers into buying into the TJX card is a bit much. It all trickles down to the front end, which then causes everyone to be unhappy. Compensation is low and raises are based on company loyalty first, then your efficiency.

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