A good place if you can not find anything else. - Licensed Massage Therapist Massage Envy Employee Review

2.0
9 Mar 2012
Recommend
CEO approval
Business outlook

Pros

Steady stream of clients. New modalities are constantly introduced. I found that management was willing to work with my schedule when need be.

Cons

Pay is less than comparable with other massage establishments. Management constantly was pushing therapists to see more clients even when it was detrimental to the therapists health and abilities. Saying that you needed a break after a couple of hours was not looked on favorably. The emphasis really seemed to be quanity of massages instead of the quality of the work. The receptionists also did not know the therapists as well as they should have. Various therapists woudl specialize or do certain types of work whereas others did not, i.e., some did not do deep tissue. However, it was very common to have a client come in and say that they were here for a specific modality that they had asked for and to be given to a therapist who didn't have a clue how to perform that specific one.

Explore other reviews about Massage Envy

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
3w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
3mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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