Do not work here if you have disabilities - Front Desk Associate Massage Envy Employee Review

1.0
27 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Discounted massages Discounted facials Discounted skincare products

Cons

- At the Bedford hills location there are no workplace accommodations to protect your disability or to avoid being fired for your disability - no flexibility, management will get frustrated with you for needing time off for illness or doctors appointments -only two people scheduled front desk at a time so if one person calls out it’s made to be a huge problem since managers will needs to come in - if you have chronic illness especially invisible illness management will express doubt and pressure you to come in when you are sick since “we are a team” - even with a manager present they won’t let you leave to go to urgent care even when you say it’s an emergency - managers come in sick getting other associates sick, encourages associates to come into the workplace regardless of how we are feeling especially if an associate will be away - 15-16 dollars an hour pay bi weekly, no room for growth -key holders who worked there for years explained that they haven’t received any raises - negative work environment

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Massage Envy Response
2y
We at Massage Envy Franchising are disappointed to hear that you did not have a positive experience as an employee in a Massage Envy franchised location. In general, we believe franchisees aim to deliver on the Massage Envy brand values--to help you take care of you. We're disappointed to hear that you didn't feel the brand values delivered. Locations are independently owned and operated, so the employment experience that each provides is unique. If you could provide us with some additional details on your experience and your franchised location via email to meemployeebrand@MassageEnvy.com, we'll gladly route this feedback to the franchisee.

Explore other reviews about Massage Envy

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
3w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
3.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

AMTA insurance covered, job equipment provided by company

Cons

Franchise owners operate at different levels of support

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