I wouldn't work here if you want to be taken for granted - Front Desk Associate Massage Envy Employee Review

1.0
7 Aug 2025
Recommend
CEO approval
Business outlook

Pros

The pay is good, and the hours are reasonable. Training is simple, and understanding the sales process is easy.

Cons

Working here can be extremely challenging, especially at the front desk. Unfortunately, rudeness from others—whether it's clients or coworkers—is something you'll experience constantly, regardless of the time of day. Some former employees, like massage therapists and estheticians, are nice, but many can be rude if you make a mistake. They often act like they know how to run the front desk better than the front desk staff and seem unwilling to do their own jobs properly. Management can be strange and often assign you hours they personally don’t want to work. No matter how nice or hardworking you are, they will take advantage of you and expect you to work as if you've been there for years. Training is minimal and easy at first, but you're quickly thrown into the job with little to no support. Instead of helping you or correcting your mistakes, you’re left to figure everything out on your own—which often leads to avoidable errors. I wouldn’t recommend this job for younger people looking to work at the front desk, unless you’re someone who can tolerate rude and inconsiderate behavior regularly.

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Massage Envy Response
9mo
We are disappointed to hear that your experience as an employee in a Massage Envy franchised location didn't leave you with a positive impression. If you can provide some additional details about the franchised location where you worked to us via email to meemployeebrand@MassageEnvy.com, we'll certainly share your feedback with the franchisee.

Explore other reviews about Massage Envy

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

1.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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