no work life balance with micro management - Sleep Expert Mattress Firm Employee Review

2.0
13 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Decent pay during holiday sales

Cons

Long hours, no consideration regarding travel time for sales staff. They send you to locations an hour away when there are stores closer to home. Constant turnovers so you end up doing many open to closes up to 12 hours a day. Too many unnecessary processes for a simple sale ie: mandatory tablet with several questions for customer, 7, 30, 90 day followups, Podium, emails, posting each of your sales, 4-5 hour training sessions several times a year, mission control duties, virtual campus trainings all this with a manager breathing down your back. They send in secret shoppers to make sure you follow all the selling rules and grade you accordingly. Now they put up cameras to track the traffic flow. Lots of stress and duties for selling a mattress!

Explore other reviews about Mattress Firm

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance; culture; discounts

Cons

NO CONS TO REPORT, ITS GREAT!

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of autonomy in role, opportunities to bonus. Great discounts on sleep products and the sales teams are well compensated, as compared to competitors or similar industries.

Cons

Lack of clarity around goals and metrics, it is unclear what you need to do to "win" as performance reviews are based on 15+ KPIs and they are not aligned to what drives your bonus. As an external DM, there is a huge gap in onboarding and support from RVP and no real training. Although engagement and retention are important, the company has made very minimal changes to support work/life balance for the sales team who have limited flexibility around sales holidays and required hours. All responsibilities and corporate changes happening at the field level are left to the DM to implement with unclear or unreasonable expectations.

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