Hours are exhausting - no work life balance - Sales Associate Mattress Firm Employee Review

2.0
15 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Money is good. Def one of the easiest jobs for the most money.

Cons

Because you are 100% commission they have you working from 10-12 hours a day, often times taking your days off away and calling it mandatory do to a sale which by the way is always going on at a mattress store. They don’t care about the amount of hours because they do not have to pay us hourly. They don’t even let you take a lunch break outside of the store. After so many years it starts to feel like a prison. I could go a whole week or more in a store at 10-12 hours and make $0 oh and if we have a hurricane or something we still get sent to work to await people that live on the other side of the country to let us know if we can go home or not.

Explore other reviews about Mattress Firm

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance; culture; discounts

Cons

NO CONS TO REPORT, ITS GREAT!

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of autonomy in role, opportunities to bonus. Great discounts on sleep products and the sales teams are well compensated, as compared to competitors or similar industries.

Cons

Lack of clarity around goals and metrics, it is unclear what you need to do to "win" as performance reviews are based on 15+ KPIs and they are not aligned to what drives your bonus. As an external DM, there is a huge gap in onboarding and support from RVP and no real training. Although engagement and retention are important, the company has made very minimal changes to support work/life balance for the sales team who have limited flexibility around sales holidays and required hours. All responsibilities and corporate changes happening at the field level are left to the DM to implement with unclear or unreasonable expectations.

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