Nepotism Galore - Sleep Expert Mattress Firm Employee Review

3.0
13 Jul 2024
Recommend
CEO approval
Business outlook

Pros

One of the standout aspects of working at Mattress Firm is the competitive pay structure. The company offers a solid base salary that is supplemented by attractive commission opportunities, allowing employees to significantly boost their earnings based on their performance. This incentivizes hard work and dedication, providing a clear pathway for financial growth within the company.

Cons

As an employee of Mattress Firm, I have observed a concerning level of nepotism that permeates various levels of the organization, from Regional Vice Presidents (RVPs) to HR, district managers and even among sales staff. This pervasive favoritism has significant implications for the work environment, team morale, and overall fairness within the company in the Raleigh Market. To many married couples, countless employees who I was close to have left for exact reasons. Great company just not in NC market.

Explore other reviews about Mattress Firm

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance; culture; discounts

Cons

NO CONS TO REPORT, ITS GREAT!

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of autonomy in role, opportunities to bonus. Great discounts on sleep products and the sales teams are well compensated, as compared to competitors or similar industries.

Cons

Lack of clarity around goals and metrics, it is unclear what you need to do to "win" as performance reviews are based on 15+ KPIs and they are not aligned to what drives your bonus. As an external DM, there is a huge gap in onboarding and support from RVP and no real training. Although engagement and retention are important, the company has made very minimal changes to support work/life balance for the sales team who have limited flexibility around sales holidays and required hours. All responsibilities and corporate changes happening at the field level are left to the DM to implement with unclear or unreasonable expectations.

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