My thoughts of my four years in Mavis Tutorial Centre - Primary English Deputy Head of Department Mavis Tutorial Centre Employee Review

Communication is key. It is important to put in the effort to develop a rapport with your centre managers/staff and understand their working style as everybody might be different. These days, in order to better our teacher-parent rapport, the management has provided and additional allowance catered to provide us with a work contact number so that we may be able build rapport with the parents of our students and to provide timely feedback on the child's work/ progress. Parameters are also in place to ensure that we do not get interrupted at the wee hours of the night, and our colleagues are respectful of that boundary as well. Opportunities of growth are abundant and whether that happens depends on a few factors - the ability of being able to maintain healthy enrolment and the ability to undertake new tasks such as department work. Being able to undertake new projects and communicating actively with one's superior is evidence of one's ability to prove oneself. When I was new to the company and the branches I am working with, it did take me some time to get used to the SOPs. However, I must say that during this period of probation, it is important for us to clear whatever doubt we may have, to clarify the SOPs with the different centre colleagues and to keep each other in the loop. By doing so, this will prevent any misunderstanding arising from miscommunication with our stakeholders (students/ parents/ colleagues). The colleagues at the front desk whom I have worked with/are currently working with are also helpful, and again, it helps when you keep them in the loop, as very often, they are helming the frontdesk and parents would sometimes still call them up for queries/ requests despite having our mobile number.