Call Center disguised as Customer Success - Customer Solutions McMaster-Carr Employee Review

It seems very old school here. A 120+ year old company that has tried its best to enter into new school. I lasted all of 3 days in training. 5 days in office for 6 months until you're fully trained. No portable WFH option. They only use old school desktops and don't believe in Laptops. They tried to pawn off the excuse of, "leaving your work at the office," but ultimately, I saw through it. They're making sure you're not able to WFH anywhere other than your desk in your home office. If you want to try to lug around the desktop/monitor/computer/keyboard, etc. you can only "WFH" from GA, OH, NJ, PN, CA, and IL. Basically, you won't be able to join a friend at a local coffee shop to WFH. This is a CALL CENTER. Do not be convinced otherwise. They use the VERINT scheduling system. There is NO flexibility as to when you can take breaks, lunch, etc. Read up on some of the Slack channels when I had access: Read that an IC had to submit PTO because they were stuck in traffic and running more than 15 minutes late. It dipped into their PTO bank... Their systems also seem very outdated. They are not using any kind of common CRM system such as HubSpot, SalesForce, etc. You won't gain that kind of transferrable skill here. Seemingly has a lot of performance reviews (3 a year).