Ownership. Unmatched. - Anonymous employee Medallia Employee Review

5.0
5 Apr 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Though the leader in Customer Experience Management (CEM), we're literally building a category creation company (Google before Google or Salesforce before Salesforce). Building something new like this is hard, but it's also a privilege to be a part of. I'm definitely tired, but I haven't felt this fulfilled in years. - Overwhelming, unapologetic focus on people and culture - High degree of ownership/authorship in both strategic and tactical decisions - Authentic, meaningful impact

Cons

- Again, building is hard and we make missteps along the way - More deliberate, defined communication is needed to share with a broader audience

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Medallia Response
10y
Thanks for the feedback. I wholeheartedly agree with you on everything: that we're creating a category ("Google before Google", etc.), that the work is fulfilling, and that it can also be tiring. I hope you avail yourself of our open vacation policy to take time off and recharge. I also agree that we need to get much better at effective communication across our expanding company. We are experimenting with new communication channels -- for example, using pigeonhole to anonymously solicit questions during the last company meeting. If you have any other suggestions, particularly about how we can better cascade information, please e-mail me at amy.pressman@medallia.com.

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