2.0
4 Dec 2025
Former employee, more than 3 years
Boston, MA
Recommend
CEO approval
Business outlook
Pros
Great work/life balance Steady paycheck Health insurance Guaranteed ramp for strategic roles 100% remote
Cons
Constant fear of layoffs/Job uncertainty Executive turnover Archaic software Barely anyone sells anything - long implementation, lack of internal alignment/sense of urgency, professional services/implementation is a huge investment, but you don’t get comped on it (this can make up over half the cost of the deal) Crowded/competitive space - Medallia is expensive in comparison to other vendors so proving the value is challenging