Time to Take Action - Anonymous employee Medallia Employee Review

4.0
19 Dec 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Medallians are wonderful, intelligent, and diversely-experienced individuals. Generally speaking, they truly care about the mission of the organization, and go "all in" to add value.

Cons

Leadership bench strength, ineffective communication, and a lack of willingness to give full autonomy and allow individuals to operate as owners.

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Medallia Response
10y
Thank you for your feedback. I loved your description of the people who work here – wonderful, intelligent, from a variety of backgrounds, who are "all in." I agree with some of the "cons" you mentioned. First, though we have talented leaders throughout the organization, our hyper growth has at times outstripped our ability to plug holes in the bench. Second, in terms communication not being as effective as necessary, I plead guilty as charged - fortunately, we are creating a strong internal communication strategy, which is top of my list for 2016. I'm puzzled by some of the other cons. I am not entirely sure what you mean by lack of autonomy. Are you willing to follow up with more specifics? Same thing with ego – it’s not a word I hear associated with our culture very often, and I'd love to learn more about what you mean. As you know, we have a "no jerks" policy that we work hard to enforce through our thorough interview process, 360 reviews, and a general feedback culture. I would love to better understand the "toxic" people to whom you're referring. I know constructive feedback, especially around people's behavior, is the hardest kind to give, but it's also integral to helping them grow. If you are willing to share more, please reach out. -Amy

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5.0
13 May 2025
Anonymous employee
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CEO approval
Business outlook

Pros

Solid WLB Clear vision and expectations Emphasis on goals and improvement

Cons

3rd leadership team in 3 years Cuts to areas that matter No incentives to contribute above and beyond

1
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

Cons

- many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

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