B2B SaaS Focused on Customer Experience - Sr. Solutions Consultant Medallia Employee Review

3.0
5 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Immense Flexibility and great work/life balance. Competitive salaries and generally great individuals to work with.

Cons

Many acquisitions over the years with a revolving door of leadership has resulted in a fragmented business where only the core/original offering gets major focus and funding. Most recent leadership team is still getting up to speed so more change is imminent. The technology offerings are each powerful and unique while still being related enough to position a much larger value story. The problem is there is no engineering effort focused on cross app integration so realizing the combined value of all the acquisitions requires significant PS work.

Explore other reviews about Medallia

5.0
13 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Solid WLB Clear vision and expectations Emphasis on goals and improvement

Cons

3rd leadership team in 3 years Cuts to areas that matter No incentives to contribute above and beyond

1
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

Cons

- many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

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