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      Medallia

      Engaged employer

      Medallia reviews

      Unclear Path - Customer Success Manager (CSM) Medallia Employee Review

      2.0
      12 Aug 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people working alongside, good healthcare, decent

      Cons

      management/company direction is a mess, 4 layoffs in 2 years this has been a sinking ship since thoma bravo acquisition, unclear promotion path, low pay compared to competitors/industry

      Explore other reviews about Medallia

      5.0
      24 Jun 2025
      Junior staff accountant
      Recommend
      CEO approval
      Business outlook

      Pros

      supportive team and great environment for growth

      Cons

      no cons from my time at Medallia

      4.0
      26 Jun 2026
      Senior technical analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote, experienced teams that offer learning potential

      Cons

      KPIs are determined by billable hours which you may not have control over directly

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