Supportive culture with room to grow - Customer Service Representative Medical Service Company Employee Review

Great people, good values, cares about the patients needs first

No cons noticed since I’ve been here

Nothing one thing I can think of.

Ha! Started out great. 9-5 Monday through Friday. My immediate supervisors were fantastic, open door policy and eager to help. Upper management was atrocious! Lied and very judgy. Was upset over a raise. Asked to meet up with my manager. She called me via teams chat and was chipper at first. When I told her why I wanted to meet - she immediately crossed her arms and her entire demeanor changed. I was a top performer but my raise was less than it was the previous year. I wanted to understand why. Her immediate response was “has someone told you what their raise was?!” Nobody told me anything. I was basing it solely off my previous years raise. She asked me to promise her if anyone did discuss their raise with me to let her know. She fed me some lies about why it was less. A bunch of lies. Was let go during a RIF with no notice at all - found out the day of (my last day). Their “compensation “ was literally my two final checks that I worked for and was entitled to! Lied to the others that didn’t get laid off. They swore to them that they took care of us. Again - lies! When I started with MSC they were great. New management came in along with the CEO changing and it went to hell almost instantly.