You're expected to put in more work than you are paid to do, and you are not compensated fairly considering the amount of tech/customer success jobs out there. You can make nearly double anywhere else for the same amount of work. Management expects you to care enough about hitting your targets without fair compensation? Lol. If you are early or late to work, you are judged by your management. Don't even get me started on monthly quotas/targets. The "culture" is enforced as a way to get people to drink the kool aid. Management intimidates you in order to make you work hard to hit targets, but the fact of the matter is no clients wants to spend extra money on this part of their business. I've had people ask me for recommendations or help with interviews, and I have straight up told them - you don't want to work here.