It's a shame what's going on at M1 - Branch Manager Members 1st Employee Review

2.0
20 May 2017
Recommend
CEO approval
Business outlook

Pros

Great people, lots of growth, decent benefits. There are a lot of mentorship programs opportunities to help in the community.

Cons

In the last two years there has been unprecedented turnover in branch operations. Regional managers beat you up over numbers and goals. Focus is on sales, not people. When branch management questions an initiative or says something isn't working, we are called complainers and told not to give excuses. It's more like a Wall Street boiler room than the friendly credit union it started out as and had been for sixty years. Anyone over 30 with experience and empathy is jumping ship. Branches will never have the longevity of management that members are used to; they burn everyone out. People that have been here ten years or more are getting pushed out the door by inexperienced 25 year olds who could sell a dog off a meat wagon but can't see the forest for the trees.

Explore other reviews about Members 1st

5.0
12 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Competitive salary with REAL opportunities to advance. Great benefits, matching 401k, excellent health insurance, tuition reimbursement Work with happy/positive people who love what they do Build relationships with the people from your community.. ,

Cons

Having to deny members from loans Pushing products and services to members randomly some “cold calling”

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Members 1st Response
5mo
Thank you for sharing your experience. We’re thrilled to hear you’ve found competitive pay, great benefits, and opportunities for advancement, as well as a positive team environment and meaningful connections with our members. We appreciate your honesty regarding the challenges of denying loans and occasional product outreach. Feedback like this helps us continue refining processes to support both our associates and our members. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and for helping us live our mission every day! The Members 1st Team
3.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Schedule on the business team. 401(k) is amazing. Healthcare is great.

Cons

Poor leadership across the board starting with VPs. C-Suite claims to be transparent, but then people (VPs) who are friends with the CEO get hired out of the blue. Poor PTO plan. No cost of living adjustments on already poor salaries. Does not value tenured employees. Prefers to hire new, cheap labor instead of treating invaluable tenured employees with dignity and a fair pay.

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