Would Not Recommend - Customer Success Manager Mentor Collective Employee Review

2.0
15 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Fully remote position Amazing team mates

Cons

Inexperienced management Below average pay Exceedingly high expectations without salary to match Unlimited PTO comes with strings attached Expectation to work OT with no compensation DEI efforts are performative and laughable

Explore other reviews about Mentor Collective

5.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Lots of good people that work there

Cons

Lots of changes. Can be an option to scale up

4.0
25 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mentor Collective has a strong mission and meaningful potential for impact in education and workforce development. Many employees were/are deeply invested in the work and committed to helping the organization succeed. Which made this a great company to work for.

Cons

During my latter time at Mentor Collective, leadership quality — rather than strategy, mission, or market conditions — became a significant barrier to retaining talent. Several senior leaders created environments marked by favoritism, inconsistent decision-making, and low psychological safety. As a result, strong, high-performing employees disengaged or left, not because of normal organizational transition, but because of leadership dynamics. These leadership patterns led to repeated turnover, disruption across teams, and the loss of institutional knowledge during a critical growth period. The impact on morale and execution was noticeable and avoidable. Recent leadership changes reflect challenges that were visible to staff well before they were addressed structurally.

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