Great Products, Good People, Rubbish Processes, Horrible Customer Service - General Manager Mercedes-Benz Group Employee Review

2.0
17 Aug 2015
Recommend
CEO approval
Business outlook

Pros

Opportunities for professional development. Exposure to cultural diversity. Interesting and varies assignments. International chances.

Cons

Rigid, Kafka-esque policies. Navigating hierarchical top-down-driven silos. Clear preference in international assignment for German expatriates, few opportunities for foreign inpatriates. Occasional arrogance of German colleagues, in terms of judgements of working habits of indigeneous employees (a.k.a. the German way of doing stuff must be better because our company and other German companies are very successful internationally). Endlessly analyzing issues to death rather than analyzing enough / acting. Too much rhetoric regarding customer satisfaction, employee satisfaction. Too much cost-saving focus on the easy stuff (employee salaries & benefits, travel, mobile phone bills, etc.) and not enough on the hard stuff - product development costs, supplier management, supply chain management. Too many strategic initiatives & projects launched without proper execution & follow-up, failed projects are not constructively closed, rather are allowed to die quiet deaths or return repackaged as Zombies some time later.

Explore other reviews about Mercedes-Benz Group

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

People are great and helpful

Cons

Location is away from city

3.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Supportive local management, reasonable work/life balance.

Cons

No consideration for country-specific work procedures, cultures, etc. from headquarters in Germany. Excess headcount problems in Germany are being resolved by workforce reduction in the US and other global locations.

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