Toxic Environment with Poor Leadership - Social Media Manager Merus Employee Review

1.0
17 May 2018
Recommend
CEO approval
Business outlook

Pros

-As it is a small company, there is a lot of opportunity to be self-directed and independent. -The work environment is fairly loose and causal, to the company’s advantage and disadvantage. -There is a lot of camaraderie among employees, and I left the company with close friendships.

Cons

I worked at Meruscase for a couple of months as a Social Media Marketing Manager, in a position that had been abandoned by a number of predecessors. On my first day, I asked why. By the end of two weeks at the company, I knew the answer. - Communication with superiors was highly inflammatory. Work discussions would quickly devolve into anger-fueled tantrums, sexually graphic language, discriminatory remarks, and disparaging comments. More than once when I asked for clarification of a task or assistance with something, I was yelled at and called "stupid" or other more problematic words that I am not able to post here, even in their semi-redacted forms. - The work environment was exceedingly unprofessional. In addition to the above, superiors would regularly undress in the middle of the office before going to the gym, resulting in occasionally sitting at their desk to finish their work shirtless. Dirty clothes would be left on the floor surrounding their desk. - There was a strong dislike of clients. For an industry that is inherently service-based, there was very little respect for our clients. As someone who has worked in the legal sector and continues to have personal ties to legal professionals, the devaluing of the clientele’s intelligence was disconcerting. These were things I found unpleasant and very uncomfortable. However, I was willing to work around them. The real deal-breakers for me were: - Superiors were unsupportive and distrusting. Leaning in to the conversation was rarely perceived as an act of engagement by superiors—it was considered a challenge. When objective feedback reflected well on work (e.g., Google Analytics or HubSpot), first reaction from superiors was that the results had been tampered with and that there was some finagling of information in a blatant attempt to present the work in a better light. I personally found that very short-sighted from a business perspective, as company success was continually undermined since it was tied to employee success. Most successful companies are able to recognize that they are only as good as their employees. This one seemed to claim that it was successful in spite of them. Employees were regularly told that no one works as hard or as well as the superiors, and that the superiors could do a better job themselves. I suspect they will have opportunity to test that theory sooner rather than later. Disruption was prized over integrity. - Ethical conduct was not a priority, and it ultimately led me to coming home one Thursday from work and deciding not to return. When I originally aired my concerns about the ethical ramifications of a task I was given, I was told to “sleep on it,” as if I could magically sleep away morals. I was not interested in adversely affecting my reputation for a company that ultimately found such matters (as well as their own employees) trivial.

Explore other reviews about Merus

5.0
28 Jul 2021
Recommend
CEO approval
Business outlook

Pros

I wanted to write this review because when the company had a different CEO, I've heard stories about how toxic the work environment was. Therefore I think some of the older reviews of this company are misleading and no longer true to how it really is currently working here. When I was hired, the company was already acquired by ASG Legal Tech/Paradigm. The CEO is now Soumya Nettimi and she is wonderful - very smart and super personable, you don't feel like you're in a stuffy corporate meeting at all when talking to her or any of the higher-ups. Overall every manager I've met at this company is super respectful and personable. I've worked for more corporate companies before in this industry and I haven't seen a company culture that is this good. The vibe here is definitely more of an informal start-up vibe, but they've ironed out their processes a bit more since being acquired by the parent company, so it's more organized than it used to be. They put a ton of emphasis on company culture and received the Great Place to Work certification. They regularly do anonymous surveys to get honest feedback and actually implement changes when applicable. I know a lot of companies say they listen to employees, but seeing actual change happen right after your feedback is given, is really really nice. Definitely apply here if you want an inclusive work environment - the culture seems very LGBT friendly, there are also employees practicing many different religions and people from all over the US with diverse backgrounds work for the company. Everyone is really friendly. Currently we are all remote, with the option of going into the office if you want to. It's nice that we can work from home indefinitely if we choose. The 401(k) matching is great.

Cons

Because it still has somewhat of a start-up vibe, although it's not as disorganized as it used to be, I do think there should be more communication sometimes at a high level. I've had situations where I was told to do something a certain way by a higher-up, and then a different manager told me to do it a different way right afterward. There should be agreement on how processes should work, before implementing them. More time should also be given to teams when being asked to roll out a new feature, and more communication should exist across departments when this happens, so that there aren't surprises.

1
4.0
9 Sept 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company is small so you'll have the opportunity to learn a lot. If management believes in you, they'll spend the time to mentor you. Many that have worked here as entry or mid-level positions have gone on to lead teams at larger companies because his/her experience exposed them to a lot of different challenges. The CEO isn't perfect and he isn't a great manager, but in my time at Merus it was apparent that he always wanted to provide the best product possible and cared about his employees. There's lots of opportunity to have face time with leadership, lots of happy hours, 3 weeks PTO, pretty great health care considering they're not required to provide it, office snacks, convenient location to BART and cool places to grab lunch at.

Cons

Other reviews have merit - it is a tough place to work. There aren't any processes in place since it's a really laid back start-up mentality, there's no HR or People Team, management doesn't really manage and if you're not a self-starter you'll have a really hard time at Merus because management wants you to research and find the answer before approaching them. Since the company is relatively small, there's also more responsibility given to people that aren't ready for it. So yeah, you'll learn a lot, but you also may be on the hook to stay later one day or defend a choice you made that affected a client. Because of this a lot of entry positions experience attrition.

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