Pros
This is a job that offers a lot of transferable skills to other roles - you are responsible for gathering requirements, completing customizations, being the client’s primary point of contact, and essentially being your own project manager. It’s the type of role that looks great on your resume and gives you a lot of flexibility where you want to take your career – be it an implementation consultant at another company or firm, business analyst, systems analyst, project manager, sales engineer, sales ops, etc. Even though I did not enjoy my time here, I would do it again for the experience
Also, it is very difficult to find another company in Toronto that is willing to give someone with no relevant experience a chance in a role like this. Yes, this is primarily because compensation isn’t too great and it is a stressful role, but my time here helped me find a consultant role elsewhere with much more defined responsibilities, and better compensation and work-life balance. Ultimately, this is a “do-it-all” role which can be challenging, but it also gives you exposure to multiple areas and helps you figure out what you enjoy.
And while I have mixed opinions on management, all my peers on the Professional Services team were very kind and supportive of new members. I’d also add that the People team was great, they contributed to a positive experience and helped foster a welcoming environment.
Cons
Honestly this was a very stressful role with not the best work-life balance. It’s best suited for new grads who don’t have much work experience and are willing to grind it out for 1–2 years to build up their resume. In my opinion, employees are very undervalued and overworked. If you’ve already worked at a more structured, well-run company, I would not recommend a role like this unless you’re desperate as the expectations here are not typical. Most of the Solutions Specialists who had been there for over two years started at Method as their first job out of university, and I think that’s partly because they don’t have much to compare their experience with.
This is a very high churn role, and because of that, the team always had expectations to complete additional workload above the regular standard. Every month, it seemed like there was a specific number of hours the team was expected to make up for to hit budget. Also, in the interview they tell you the range of billable hours you can hit, but in reality, the expectation was that you hit the max. If you are not hitting the max, you can expect constant slack messages from management asking for the reason, micromanagement is very rampant here. The job really goes from 0 to 100 once you’re finished onboarding, you have to juggle a lot of clients and it can feel overwhelming, especially in your first month when you are mainly handling pay per use cases. They also cut a few practice cases from the training because of being short staffed, which led to some team members starting without having knowledge of some important functionalities of the software.
Due to the nature of working with small businesses, every Solutions Specialist manages quite a lot of clients and because of this, your managers do not really have insight into how well you are managing your client relationships (outside of audits when they review your customizations). Because of this, you are mainly judged off of KPIs and in my opinion, they have unrealistic expectations for many of those KPIs. One of them is judging the number of “Free Hour” calls you do which you really have no control over as they get added to your calendar randomly. There was also a lot of pressure to convert Pay Per Use customers to Dedicated customers, even for clients where it did not make sense, but you had to try anyways because otherwise you will receive constant messages from management asking for updates as they have a monthly goal to hit. Additionally, you are expected to log every interaction with clients in the CRM, which is somehow still not automated even though we are in 2026.
The hiring process is also very inefficient. They tend to bring in people who aren’t a good fit and then let them go during the 3-month probationary period. That could likely be avoided with a more thorough interview process that puts more emphasis on assessing technical background or a technical/problem-solving mindset. Amongst the Solutions Specialists that were hired around the same time as me, it seemed like half didn’t make it past probation. Some people left other jobs to come here, so it’s something management should be more mindful of. For what it’s worth, there have also been cohorts where everyone makes it through the probation period, but it’s still something to keep in mind if you are considering an offer for this role.
Finally, the vacation/sick day policy is also not the best. This is the only company I have worked at where employees are given under 15 days off, and the lowest number of sick days I have had at a company as well. If you do take a sick day, you are also expected to still make up those hours if you are on the Professional Services team and want to hit the max monthly bonus. And a newer policy of the company is that if you cannot make it to the office on your anchor day, you are forced to use PTO or a sick day, there is no option to make it up on another day.
Overall, the cons in the role heavily outweighed the pros for me which made my time here unpleasant. But as I mentioned prior, the role provides experience that does open doors so you may have to push through it if you have no other option.