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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged employer

      MetroPlusHealth reviews

      Poor Quality of senior level managers for Quality Management Department - Anonymous employee MetroPlusHealth Employee Review

      2.0
      26 Mar 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Enjoys NYC benefits which are great.

      Cons

      Ill qualified top management leads to poor objectivity with running the department and hiring down the line. The mentality with senior quality management is "hire someone that will watch my back and be loyal at all costs and as such over and over again hiring ill qualified persons". The result is a long line of unqualified people and very poor products and remarkable turnover.

      avatar
      MetroPlusHealth Response
      8y
      First of all, we would like to thank you for your three years of service to our company. Second, thank you for taking the time to provide us with this valuable feedback. Responding to employees’ thoughts and concerns about the company should absolutely be a top priority for a manager -- even more so in exit interviews. We will take your advice into consideration for the future. Thanks again, and if you have anything else you would like to add, please don’t hesitate to email us at glassdoor@metroplus.org. Thank you.

      Explore other reviews about MetroPlusHealth

      5.0
      13 Nov 2025
      Sr. director
      Recommend
      CEO approval
      Business outlook

      Pros

      Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

      Cons

      Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

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      MetroPlusHealth Response
      1mo
      Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.
      4.0
      19 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

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      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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