Open eyes are important - Anonymous employee MetroPlusHealth Employee Review

1.0
4 Aug 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Provides great customer service to their members, so you feel like you're helping people in need. Decent benefits.

Cons

Please be aware that this company, although well intended, is very disorganized and has had a drove of people leave recently as a result. The management style among the influential people from the very top down is that they'd rather stick with old ideas then innovate or let anyone else meaningfully contribute, leaving anyone who is looking for a real challenge to find one, only it will be to find a way to get your ideas heard, considered and implemented. They don't have the answers themselves but also don't trust their internal staff's informed decisions, so there's a logical component missing. It's systemic there. Showing up with proof of a sound business plan still leads to no advancement, and that's why they can't get their membership numbers up. There are all sorts of bad things happening there at the moment and you'd be well advised to tread cautiously if offered a job there. If you respect yourself and are looking to not be run out of your next job from stress, keep looking.

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MetroPlusHealth Response
8y
Thank you for taking the time to provide us with feedback. Responding to employees’ concerns and innovative thoughts about how to improve the company should absolutely be a top priority for a manager and we’re sorry to hear that you didn’t have that experience while working with us. We’re very appreciative of the thoughtful advice you left us here. If there are any additional comments you would like add, please feel free to email the MetroPlus team at employee.engagement@metroplus.org and we will get back to you soon. Best regards.

Explore other reviews about MetroPlusHealth

5.0
13 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

Cons

Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

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MetroPlusHealth Response
1mo
Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.
4.0
19 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

Cons

Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

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MetroPlusHealth Response
1w
Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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