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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged employer

      MetroPlusHealth reviews

      Diverse Workforce - Anonymous employee MetroPlusHealth Employee Review

      4.0
      20 Dec 2014
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The workforce at Metroplus mirrors the population it serves. All employees are eligible for training and some are eligible for Management and Leadership Training and Coaching. The Customer Service operations are superb. The CEO is a kind, caring person who knows the name of every employee. The door is open to everyone.

      Cons

      This is a non-profit organization with a strong dotted line to NYC Health and Hospital Corporation. The culture is bureaucratic and family-like. This creates a strong mixed-message to employees.

      avatar
      MetroPlusHealth Response
      8y
      Thank you for leaving a review. We are happy to hear that you’ve enjoyed working with MetroPlus. If you have anything else to add to your feedback, for example, ways in which we can streamline our messaging to employees, please feel free to email us at employee.engagement@metroplus.org. Thanks so much!

      Explore other reviews about MetroPlusHealth

      5.0
      13 Nov 2025
      Sr. director
      Recommend
      CEO approval
      Business outlook

      Pros

      Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

      Cons

      Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.
      4.0
      19 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

      avatar
      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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