2.0
23 Dec 2025
Anonymous employee
Former employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
Strong mission and public-facing values around equity, access, and community service Dedicated, compassionate frontline staff who care deeply about their work and patrons Meaningful opportunities to serve diverse communities and make a tangible local impact
Cons
Significant disconnect between stated values and internal practices. Leadership culture discourages upward feedback and pattern-based concerns. The company retaliates and pretends like they don't There is no support for staff. HR processes prioritize institutional risk management over staff wellbeing Accountability is not held. Staff morale and retention suffer as a result.