Pros
MVG is a new, innovative, somewhat cleverly designed gaming facility located in a prime location right off Exit 23 on I-75 between Cincinnati and Dayton. The parent companies that formed this facility, Delaware North Companies and Churchill Downs, Inc., invested over $125 million into the building and opening of this new gaming destination.
Cons
There is NO communication between front of house employees, back of house employees, in addition to external gaming or trackside customers, with the Executive Commitee. People love their titles of Senior Director or Director of Such and Such, and either are too busy reacting to the General Manager's constant micromanaging, or have their noses buried so far into their own egos to listen. The Executive Committee appears to reach out by standing outside the front entrance so that customers can address them once a month. Meanwhile, true gaming customers are offended by this. The Committee should be approaching the customer, not the other way around. Meanwhile, we continue to lose revenue and watch our players return to their original gaming destination of choice, as we can not maintain their loyalty. No comps, no one managing the front line employees, and general disorganization. It's very hard to believe that a $125 million dollar gaming establishment was built in the middle of a corn field to be allowed to mismanaged so terribly! The two corporate entities behind MVG really have no idea what is going on.