Great job, terrible pay - Customer Experience Manager Michaels Employee Review

3.0
24 Aug 2022
Recommend
CEO approval
Business outlook

Pros

I love working with the customers to figure out solutions for their projects, Getting the Sunday classes together, working with awesome people

Cons

Corporate has no clue about how things actually need to happen in stores. They refused to pay me a living wage for a managerial position.

Explore other reviews about Michaels

5.0
28 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, helpful staff, decent customers.

Cons

low pay, small staff, the pay is mainly the con.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Relatively easy job, lots to keep you busy and moving if you hate a stationary job. Easy to keep moving up from this role. The right team will make this your favourite role! Perfect job if you enjoy being the solution for everyday problems (just get your pay's worth).

Cons

Far too many hats, as Michaels tends to understaff. Can be a real slog with lack of support for training and followup coachings for cashiers. Hard to recommend this job long-term due to typically low entry pay, and pay gaps in similar management roles caused by company decisions over the last half decade or so.

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