A Technology Company Stuck in the Past - Customer Service Representative Micro Center Employee Review

3.0
9 Apr 2013
Recommend
CEO approval
Business outlook

Pros

Fellow employees all have a passion for technology, chances are that if you are applying here for entry-level positions you will have a lot in common with coworkers. Benefits packages are OK if you are hear long enough to become eligible for them. Employee purchasing is easy and a great value. This is a great job for someone currently in high school or college looking to make some money for the weekends.

Cons

Horrid pay, negotiation will cost you the job offer. Archaic POS system and software. They essentially use DOS screens to make purchases and navigate through their customer database. Terribly disappointing for a technology distributor. Training programs are incredibly dated. Management focuses too much on name and email capture, to their point where it turns customers away. Any benefits or opportunities are based on your ability to capture customers' names and emails. The managers all think incredibly highly of themselves, and it shows. This gives a terrible impression to their new and current employees and causes issues with morale. Additionally, despite their own opinions of themselves they tend to panic when things get busy, either trying to do too much and ending up doing nothing, or just disappearing altogether until things slow back down. Essentially, they are only really useful for scheduling and manager overrides, the store could run by itself without them. High employee turnover due to poor pay.

Explore other reviews about Micro Center

5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really enjoyable work environment with passionate employees. Flexible hours as well.

Cons

Nothing. Really enjoyed my experience here.

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Customer obsessed culture with a strong emphasis on expertise and service. Leadership is highly engaged, with consistent focus on coaching, accountability, and development through structured one-on-ones and daily execution rhythms. Clear expectations across sales, service, and operations create alignment on what success looks like. The organization provides exposure across multiple business functions, allowing leaders to build well rounded operational and commercial skill sets. High performance environment that rewards ownership, initiative, and results.

Cons

As a smaller, specialized retailer, organizational growth and upward mobility may take longer compared to larger big-box companies. Resources and infrastructure are still evolving in certain areas, which can require leaders to be more hands-on. High expectations and pace can create pressure during peak periods, requiring strong prioritization and resilience. Some systems and processes have a learning curve, particularly for leaders coming from larger, more standardized organizations.

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Micro Center Response
2w
Thanks for taking the time to leave such a detailed review. We read all employee feedback and appreciate your insights on our culture, training, and fast pace. Your notes on where we can improve—like simplifying systems and keeping up communication as we grow—are definitely noted. Thanks for your hard work and everything you're doing for the team. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153
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