The head managers (not the middle ones for the most part) require ridiculous sales numbers from employees while overstaffed. Even though on paper they encourage individuals to hep their customers, they are more than happy to look the other way or promote those who take advantage of customers until the rest of us cause enough of a fuss. All the Head managers are sharks with sharks above them breathing down their necks making ridiculous demands.
On top of that, your available work hours to them are merely a suggestion, not something they take seriously.