Pros
It's engaging work, and a great way to build customer service skills.
Cons
Management was indifferent at best, and passive aggressive at worst. When Covid hit we started to have a high turnover rate and the number of staffed dropped, meaning we had to train new staff and cover the extra work. I got a fair bit of an increased workload, which I would've been able to handle normally, but at that particular point in time I was dealing with personal issues and having a hard time focusing on my work. I was missing deadlines and clients tickets were going unsolved. Normally I assume that would be a warning signal to management that they should check in, but all I ever got was firm talking to's and warnings. I began developing extreme stress during work, I would have regular breakdowns, altough I never made most of my episodes known. Whenever I did, I never got any sympathy from management. Eventually I broke down for a final time whenever my one of my supervisors called me into his office and started laying into me for my falling performance. It was only when I said, "I'm done, i can't take it anymore." and handed in my resignation letter that he asked if I was ok.