Pros
Being able to work from home is nice and the pay is ok. However there are better opportunity's out there.
Cons
1. Change expectations all the time and they are to high. 2. Change bounus structure every quarter. Usually for worse. 3. Change rules and script all the time. 4. They say there don't make cold calls. That's a lie, that's the majority of the calls. 5. When your Quality Specialist checks up on you (at least once a week by the way) they never have anything supportive to say. They always have something negative to say even if your stat's were perfect. 6. Management does not work together at all, and are inconsistent. You hear different rules from different people all the time. 7. Are written up without any discussion over the problem, or warning. Also when I first started working there, their name was "CalFinder" a month later it was "Home Improvement Leads" 5 months later it became "Modernize". So if you want to see more reviews look thoes two up as well. Conclusion the Virtual Agents are treated like recyclable garbage. And they changed their name twice in six months.