Don't apply to work here - Litigation Customer Consultant Mortimer Clarke Solicitors Employee Review

Like any other contact centre, if you hit your targets you’re left to your own devices. The salary and bonus structure is competitive, you can see why people stay for a long time. They offer additional qualifications, training and progression for those interested. Charity days, fundraisers, summer and winter parties, free fruit, hybrid working, local and online discounts with retailers.

If you underperform you’ll be under the radar, which is understandable. But it can create a lot of pressure when the job is already pressurised. Opportunities to progress look like a waste of time, as it seems they already cherry pick who they want. Grievances fall on deaf ears, unless brought to HR attention.

None to mention, worst experience ever!

• Excessive Micromanagement: Employees are closely monitored with little autonomy, creating a stressful and rigid work environment. • Unpaid Early Shifts: Staff are expected to arrive before their scheduled hours without compensation, which undermines fair labor practices. • Manipulated Overtime: Any extra hours worked are arbitrarily “reclaimed” by management at their convenience, rather than being paid or properly banked. • Strict Break Policies: Breaks are tightly controlled, with employees required to return to their desks five minutes before the official end time. • No Social Interaction Allowed: Casual conversations between colleagues are discouraged, contributing to a cold and isolating atmosphere. • Emotionally Demanding Call Centre Work: The role involves constant exposure to aggressive and abusive callers, often dealing with individuals in financial distress, with little support or relief provided.