Love Working at Moss - Customer Success Manager Moss Employee Review

5.0
24 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Great people and great products

Cons

High Stress and long hours

Explore other reviews about Moss

5.0
21 Jul 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Growth atmosphere. You're always learning and contributing to a collaborative, kind, engaging team.

Cons

There aren't any significant cons.

avatar
Moss Response
7mo
Thank you for your fantastic review! We’re thrilled to hear you’ve had such a positive experience at Moss. Our team takes great pride in creating a collaborative and supportive environment, and it’s wonderful to know that resonates with you.
1.0
11 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Monthly company-sponsored lunches. Clean, modern facilities. Projects can be rewarding once completed.

Cons

The culture is unhealthy and difficult to sustain long term. Projects are frequently rushed because leadership does not appropriately manage or scale client expectations around scope, timelines, and quality. This is compounded by a persistent reluctance to hire sufficient staff to support the volume of work being taken on. As a result, employees are expected to compensate through regular overtime, leading to burnout. Compensation across roles is extremely noncompetitive, making it discouraging to work extended hours simply to make ends meet. Communication between leadership and staff is poor, and when projects encounter issues caused by unrealistic planning or under-staffing, blame is often placed on individual contributors rather than addressed at a management or structural level. Over time, this negatively impacts work quality, strains team relationships, and fosters a tense and discouraging work environment, contributing directly to the company’s high turnover rate.

1
See reviews by: Helpful|Rating|Date|All