Going downhill - Customer Service Motability Operations Employee Review

Going in a backward direction. The leadership team seem to be out of touch, and have just recently announced that all employees must attend the office at least 3 days a week (increasing from 1 or 2 days dependant on your role). There has been no actual reason given for why they are increasing the number of office days, other than business jargon, and ‘so we can work collaboratively to decide the future direction of Motability Operations’. Maybe that holds weight for senior members of staff, but for the rest of us, who aren’t making decisions on the future direction of the company, it’s a ridiculous reason to give. Unfortunately Motability will lose lots of great staff due to taking a one size fits all approach to office working. It used to be an amazing place to work, and whilst it still is a good place to work, the decisions being taken by the leadership team are continuously making it a worse place to work