Pros
HR team was approachable and generally supportive Some good perks: flexible WFH, access to industry events, opportunities to socialise with colleagues and to develop industry knowledge. Colleagues were talented, dedicated people working hard in genuinely difficult conditions.
Cons
The nature of the role is high-pressure: you're managing large client accounts with immovable deadlines, which creates a sustained level of stress that the work culture did little to counterbalance. While teamwork was regularly encouraged in name, the nature of the role itself left little room for it: individual client deadlines rarely aligned, making collaboration difficult in practice. Beyond that, systemic changes were often resisted by senior team members and management. Long-tenured employees, understandably set in their workflows, were rarely expected to adapt, which made onboarding and integration difficult for newer staff. Questions were not always welcome, even for things that weren't clearly documented or communicated, which made it hard to grow with confidence in the role. Several members of management and line management have personal relationships with one another. During my time, there was little acknowledgement of how this affected team dynamics, and in practice, the impact was tangible. Feedback to management was not well-received, which eroded trust. Line managers appeared to be under considerable pressure, and while I have sympathy for their position, that pressure often filtered down to employees rather than being directed upward. Frequent structural changes implemented without transparency, consultation, or explanation added to a general atmosphere of instability and mistrust. The opportunities for career growth within the team or company were also very limited.