Pros
The people, what a fantastic bunch of dedicated individuals. From the store teams to the management team, what a talented bunch of people they are. I would hate for those in the Management Team who worked to the best of their abilities with the limitations they had placed upon them to be tainted with the same brush as the owners & CEO. It's upsetting to see so many bad review about the company and listing Management as the problem, I assure you they are not, they are as dedicated and passionate about MD as everyone is.
Cons
Owner and CEO just had no clue at all. Not one of them had any management skills, people or social skills, no time management skills, zero empathy, unable to take feedback or criticism, suspicious of everyone, issues and problems were always someone else's fault (they weren't!), absolutely no self reflection, micro managed everything, and continually made terrible business decisions even after being provided with researched viable commercial alternatives. The lack of professionalism and the level of unprofessional behaviour displayed by the owners and CEO was on a level I have never seen or experienced and would have found it difficult to believe if I hadn't experienced it myself.