Nice People, Poor Work Structure - Team Lead Mud Bay Employee Review

3.0
26 Jan 2022
Recommend
CEO approval
Business outlook

Pros

When I first started at MudBay, I was so happy to be somewhere that I genuinely loved working. The company is very focused on education over sales, and for the most part I loved all of my team mates. Good pay for retail.

Cons

Their hiring process leaves a lot to be desired. The store managers are not involved at all, it lies solely on recruiting. So if someone's personality is not a good fit for your store specifically, too bad. Getting anything done takes FOREVER. They also tend to hire for higher up positions externally instead of promoting from within.

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Mud Bay Response
2y
Thank you for your review. We pride ourselves on the training and education we provide to our team members, and are happy to hear that you loved your time in stores. Store managers and store teams are involved in the hiring process for the majority of our positions at the store level, except for staff members. We select the best-qualified candidate for the role based on their skills and experience. All Muddies are eligible to apply for any position in the company, whether in stores or at the Home Office. Candidates with the qualifications and experience required for that position are invited to interview. Store Managers and department heads are also happy to have career conversations with Muddies who would like to grow their skills and experience in anticipation of movement within the company in order to help them prepare for such roles.

Explore other reviews about Mud Bay

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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