Do not reccomend. - Anonymous employee Mud Bay Employee Review

1.0
3 May 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discount was 40%, which was necessary if you had to feed a pet on wages from working there.

Cons

Management doesnt care about you. Gives you very little PTO you are expected to deplete for any reason you are 10 minutes late or sick, even if if does not cover the time you missed, and will write you up a "strike." They do not care if managent or coworkers are racist, transphobic, or otherwise harass you on or off the clock. You are expected to do hard restocking labor, emotion labor, and potentionally be assualted by customers and their dogs alike. They do not properly train employees on animal safety, let anyone bring any kind of untrained dog in, and I have seen too many coworkers maimed. All for $800 a check. Lars has an inflated unchecked ego and has argued with, demeaned, and gaslit employees over the employee forums. You might have an easier time working for any other corportate pet store.

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Mud Bay Response
3y
Thank you for taking the time to provide your feedback. We’re sorry to hear you weren’t happy with your time with us. Mud Bay takes accusations of discrimination and harassment very seriously and the safety of our Muddies is of utmost importance. Please reach out to the HR team at HR@MudBay.com with the specifics of your experience and we will take appropriate action. We understand that working in the pet retail industry comes with some of the less-fun tasks, such as stocking food bags and cans that can get heavy! Our goal is to balance that effort with fun, comradery, support, education, and of course, hanging out with dogs and cats. The training we offer for the First Year Journey with Mud Bay, personal safety and safe animal handling, and the health and happiness of the people and pets we serve is something we are proud of. We’re always looking for ways to make our training even better. If you haven’t already filled out the surveys at the end of each training course, you are welcome to send the team an email to let us know if there’s anything you would suggest we include to make the courses more helpful for current and future Muddies.

Explore other reviews about Mud Bay

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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