Changes - for the worst - Store Staff Member Mud Bay Employee Review

3.0
5 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Great pay, generous discounts, decent benefits, not open too late - so late evenings are usually yours, customers are mostly great, getting to see and interact with customers' animals

Cons

Retail hours, random scheduling, too corporate now, PTO is the bare minimum with no sick leave PTO accrual, constant changes and restructuring (all benefitting the Home Office/Higher ups), mostly repetitive days/weeks, not as much room for advancement

Explore other reviews about Mud Bay

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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