Company that loss their way - Store Lead Mud Bay Employee Review

1.0
24 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Great experience gained from the training program called the First Year Journey. Customers were amazing, and you developed better relationships with customers than your co-workers. The animals that would come in really made your job and days great.

Cons

You were required to work in multiple stores. Made it difficult to develop bonds with a team of your peers. Expansions caused the executives to care less and less about their people. Each stores labor was cut so much that you felt stressed trying to complete tasks, and that affected the customer service. They began a HUGE focus on DEI, which is great, however if you were straight and white you were genuinely pushed to the side, and there was less and less opportunity for you to be promoted.

Explore other reviews about Mud Bay

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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