Pros
Working from home, flexible.
Cons
This company's business model relies on very cheap labor. I agree with other comments- Low pay, Poor mileage reimbursement, No other paid expenses, never get a raise, indifferent managers, etc. But here's some more things to consider for the Field Rep jobs. they have a system of paying you that tricks you into reporting less than your actual hours, and it's by a lot! The system goes like this: You are assigned a set of cases and for each one, you report your work time in 3 categories, Drive time, Field time, and Desk time. The total of those times for all your cases sums to your working time for the week. Here's the thing, it doesn't add up. After working a couple of weeks at what seemed like full-time to me, I was frustrated that my paychecks said I was only working ~28 hours per week. So I started keeping track of my actual work times by noting my "punch-in/punch-out" times on my calendar. Sure enough, actual time was 20-35% higher. I did this for several weeks in a row. Next, I tried to track down where the time slippage was. Here's what I found. Drive Times- If I blindly accept the Google Miles/times on Mueller's website, I underreport the actual time. It appears those don't envision things like stop signs, traffic, detours. Field Time, I had and continue to be accurately measuring field time. But there were certain customers that added new requirements in the field that added time. Examples: Roof Photos, measure outbuilding, count interior doors, review safety sheets, inspect extra items, etc. Individually, these items "only take a couple minutes", but when there is 3-8 new items to do, you go over the time standard. Desk Time. Desk time only envisions the time spent working on one case at your desk. It does not envision any of the other many tasks needed to do your job. For instance, starting your day by logging in and reviewing cases to be completed, printing those cases, planning your route for the day, and reviewing each case for requirements. My manager said, "That should only take a couple minutes." But in practice, I found it often takes 20 minutes to get everything together and get out the door. Other items: Phone calls, "2 minutes per call" my manger said. In practice, 8 minutes. Generally some calls need to be made everyday. It's not unusual to call an agency, have a long menu to get through, reach a receptionist, get transferred, and have a 8 minute conversation with the agent. Then you have to record the call on the website. Tracking phone time is nearly impossible. Other General Administrative Items: Things like changing your printer cartridge, filing, going to the bathroom, checking email, talking to your boss are simply not recorded. Most of these were very small, but added together, they added up to an hour and a half per day. That's about 8 hours per week I wasn't getting paid. Which explains why I only was getting paid for 28 hours when I was actually working 36. So, Mueller's system is designed to encourage you to work off the clock, and mostly not even realize it. But here's what happens if you try to include this extra time. Mueller's time standards are monitored by management. If you exceed the standard by 125%, you will get a call from your manager. They assume you are "slow." They may have you take a webinar on improving your time. If your times remain above standard, they will either decrease your workload, hire another rep for your area, cut your pay, or fire you.