- First and significant red flag everyone should notice when interviewing here: High employee turnover rate. Ask all the questions, ask them twice if needed, and pay attention to all the details.
- There's no formal training for no one in the company. You're expected to just 'figure it out', 'to learn on the fly', which is typical of some –mismanaged– startups and 'it's ok' but this one hit the ball out of the park. Nobody knows what are they doing/what are they supposed to do; and for you to learn what you have to do, you have to ask people who have been there for months, not even Directors because some of them were recently hired and have no clue about anything.
- There's no intro to what the product really is, and the sales team is definitely not aligned with the marketing team. Some sale prospects back off not only because they have heard from fellow restaurant owners their bad experience with the company, but also because the sales pitch has too many statements that may sound fake and overpromising, which leads me to the following point...
- The product has too many limitations. There's no room for improvement. The times when you say that something should be fixed or improved, no one listens and they keep doing the same which is very frustrating for the clients and the account management team.
- Some of the reasons why clients cancel are because goals are not achieved and not even quality expectations are met. This is mainly because 90% of client deliverables are made by another team that is not in the HQ, and many of the instructions coming from the Account Management team are either lost in translation, ignored or not even done with attention. When it comes to the Social Media deliverables, numbers and clients' feedback speak by themselves. Miscommunication within most members of this team, and lots of ignored requests, which gives the account management more to deal with when clients see nothing done. Negligence, all over the place.
- Account Management should be renamed as Fire Department. Not only they have to put up with upset clients (and try to keep them on board) mostly because of poor quality deliverables and disorganization on finances, they also have to do the typical tasks an account manager does, plus, wear the salesman, marketer, social media manager, and account receivables hats. In addition, they have to deal with reporting to the CEO, and the Director, who's been creating all sorts of internal conflicts within the team and company, and from this...
- Upper management keeps being unprofessional by not being transparent and setting unrealistic goals. They expect so much from you with nothing in return other than your paycheck. They say you can earn bonuses, but it's nothing formal nor attached to realistic goals.
- The CEO behavior is just unacceptable and outraging. He's always disrespectful and grotesque. Most of the employees fear him, and say yes to everything he asks without questioning him. The times he gets feedback, he gets upset and deprecates what has been said. He also yells and curses at people in the company for no other reason than his temperament and anger management problems, impatience, and lack of people skills.
- And last but not least, the company is going through major financial problems for its second time. The first time they were late on the payroll for three periods, and this time so far it's been almost for four periods consecutively and there's no precise date on when are we getting paid. The worst part of it is that employees are illegally forced to work without payment, and those who have not been showing up have been let go.
