Worst IT company I've ever worked for. - Customer Service Representative NEXTDC Employee Review

1.0
30 Sept 2018
Recommend
CEO approval
Business outlook

Pros

One or two Decent employees.

Cons

Incompetent management and HR, Horrible workplace values and blame game mentality. Management ask you to do their job for them, incorrectly raise tickets, horrible software and operation. HR are the most incompetent individuals I've ever met within an organisation with management coming a close second, Incapable of doing their job to the slightest degree, disgraceful. I was actively threatened my life would be made impossible to the point I would be forced to resign if I actively chased a career promotion.

Explore other reviews about NEXTDC

3.0
28 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great bunch of people, which made my tenure at NEXTDC very memorable. I enjoyed my time at NEXTDC, great business with some amazing people.

Cons

There’s a noticeable culture of micromanagement, and at times it feels like the organisation’s stated values aren’t consistently reflected in day-to-day actions. This disconnect can make it difficult for people to fully trust and engage with those values. There also seems to be a strong silo mentality across teams, which limits collaboration and makes it harder to deliver the best outcomes for customers. It feels like the current exec leadership approach hasn’t quite kept pace with where the organisation is headed. NEXTDC is in a great position to do some truly exciting things, but exec leadership practices are becoming a key constraint on that potential. For real and lasting change to happen, it needs to start at the top. Without strong, visible leadership driving a more modern, growth-focused mindset, it’s challenging for meaningful change to take hold across the organisation. This may also require a refresh at the CXO level to ensure the organisation has the leadership capability and perspective needed to deliver the change required.

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

- Great work life balance - Supportive and knowledgeable seniors - Variety of interesting engineering tasks - Real opportunity for career progression

Cons

- Limited exposure to some relevant software

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