Don't do it! - Anonymous employee NORMA Group Employee Review

Poor management, motivated by poorly designed KPI's that cause inter department conflict. No procedures or systems. A very poorly setup MRP with huge holes in reporting. Australian office is managed from spreadsheets because of the poor reporting. Newly acquired companies were poorly integrated. Customers are leaving due to very poor operations. Customer service systems can not cope with poorly managed operative systems. Moral is extremely low in all Australian branches. No real review systems are in place. The HR team are slow to return calls/emails and due to poor systems are frequently making pay errors.