Pros
Customers are very old, continuing to make purchases, despite that they choose to ignore them and make constant mistakes.
Cons
The management is a perfect example of the Peter Principal. They have one executive, with three titles, who does not have the skills and experience necessary to complete even one of them competently. They still think its acceptable office policy for management to flip out and shout at employees, in front of the other employees, whenever the mood strikes them. They also have a passion for publicly firing people “on the spot” even though management has specifically promised the employee that it would never happen to them. The “on the spot” firings happen on a regular basis and there is shouting, by the management, involved even when the employee is reacting calmly. Totally unprofessional and unacceptable.