Pros
This is a very diverse environment, all ages, races, etc... everyone treats everyone else with respect and you are judged only on your performance in your job. It's a great opportunity to come in and learn a new industry and be able to make $40-$60K your first year on the job, $60-$80K second year, $80-$110K after that. Some top performers outpace that by a little bit that have been in the job for 5 years plus. Bottom line is if you are able to stand the grind of a call-center, can pass your licensing exams, follow the process and not do shady things you can build a decent income, and a long term career here. Some of the team leaders are absolutely fantastic amazing people. The site leader in Cleveland, is one of the best people you'll ever meet, he is kind, fair, and actually cares about the people in the building. He is always available for the team members with a smile and while you may not always get an answer you want from him, it will be fair and honest. There is a good base salary, benefits, and you aren't going to have to harass your family or friends to make sales. This is a legit job at a legit company, not the typical insurance industry - 1099 BS
Cons
This job is a grind. This is NOT a place to come if you value anything approaching work life balance. The phones don't stop, the customers are rude, and the schedule is unforgiving. It's a call center, if your'e not taking a call, not making a call, you aren't doing your job, and they will come after you about it. If you take shortcuts, can't follow the rules, don't want to work yourself half to death to make your weekly quota, this honestly isn't for you. If you don't want to learn to overcome objections by rude entitled, many times ignorant people on the phone while pushing super hard to sell them a policy so you'll meet your quota, this isn't for you. Quite frankly if you don't want to do that sales in general isn't for you. Positive feedback can be rare or pretty much non-existent. Stories of people getting chewed out because they had to take a bathroom break. The only way to make more $ is to run on that hamster wheel faster and longer than you thought possible. This job is a high burnout gig. The "average" agent is there 18 months from their hire date. 50% of new hires won't make 6 months. The ones that do tend to turn over slower, but even people making good $ tend to not stick around. Of course this is typical for sales or call centers in general. Bottom line - it's a call center - it's a grind, you will get tired of it quick and burn out. Customers are rude (duh), and if you mess up you're going to take pay cuts or get fired. If you are self motivated, disciplined and resilient this isn't a bad gig. If you aren't it's not a walk in the park.