GMACI Feedback - Call Center Manager National General Insurance Employee Review

Great work life balance and management is quite supportive.

Migration to new system had some issues. Like not being able to access what I needed for work took close to 2 months. Still got paid though

Pto Health benefits Work remotely Shift flexibility ( even though you have to bid the whole department for a specific shift or swap) Holiday Pay Pension after 3 years

Low insulting pay Extremely high call volumes Overwhelming workload with something new added every few weeks. High stress with no real relief Weak management and organizational structure Unattainable metrics and adherence systems Constant changing job requirements and expectations