Where do I start?? Upper management DOES NOT and WILL NOT value you as employee. They operate with a “shut up and do your work” mentality, lowering employee morale. The company boasts on being a “family” and “doing good” but doesn’t care about our opinions. Turnover is at an all time high right now because everyone wants to continue to work remotely, but our execs want to continue to “transition” back into the office. Everyone in the call center quit because of this, and now they’re requiring other departments who lack call center experience and training to pick up the slack. Diversity only exists at the lowest level. There is little diversity in upper management as well as in our Montpelier, VT campus. In fact, the company will use the same 4 BIPOC to represent and promote diversity in the company. You can’t be realistic when talking negatively about certain things because you will not be considered a “team player.” I’m only still here because rent is due, and even that isn’t enough since the pay is horrible. Oh and growth in this company? Nonexistent, especially at the Addison, TX campus. Be prepared to stay in the same place for x amount of years with terrible raises/bonuses.
